Billing & charges
A charge from Something Digital?
01How it appears
Depending on your bank, the charge reads like one of these:
Payments are processed by Stripe on behalf of Something Digital LLC. The receipt email comes from Stripe and names the brand and the product.
02What it was for
NOSITE
- Presence website: deposit or final payment$700+ total
- Bookings website: deposit or final payment$999 total
- Growth website: deposit or final payment$1,299+ total
- Care plan$69/mo
- AI Receptionist plan$249/mo
A website is paid in two halves, so you may see two charges for one project: 50% when the agreement is signed and 50% on approval, before launch.
Need a receipt?
Stripe emails one after every payment. Can't find it? Write to us with the date and amount and we'll resend it.
Want a refund or to cancel?
Monthly plans can be cancelled anytime. Refunds follow our Refund Policy and your agreement.
Don't recognise it?
Contact us first. We'll tell you exactly what it was and, if it's our mistake, refund it to the original payment method.
Please talk to us before disputing a charge.
Include your name, the date and the amount. A person replies within one business day, and most problems are sorted in one conversation.